** URGENT NOTICE **
Please note that, as of March 16th, 2020, all Behind the Scenes Visits to the Chimpanzees bookings have been suspended. Great apes are so closely related to humans that we will not take any chances of them being infected with the COVID-19 virus. This is likely to continue until Kenya is free and clear of the infection.
We thank you for your patience and understanding.
Enjoy a unique opportunity of viewing chimpanzees behind the scenes and learn more about the day to day care of the chimpanzees in our care. Chimpanzees are not indigenous to Kenya and Sweetwaters Chimpanzee Sanctuary is the only place to see them in Kenya. Get exclusive access and see the chimpanzees during their feeding time and as they engage in enrichment activities within their enclosures.
- Group size restricted to 6 people and subject to welfare of animals at the time of your visit
- Absolutely no physical contact will be allowed between chimpanzees and visitors
- Visitors will not be allowed to feed the chimpanzees (feeding only done by caregivers)
- To minimize the possible transmission of human diseases, visitors are asked to maintain a distance of 4 meters from the chimpanzees.
- If you are sick with a cold, flu or any other contagious illness, a visit behind the scenes at the Chimpanzee Sanctuary will not be possible.
- All behind scenes visits will be accompanied by Sweetwaters Chimpanzee Sanctuary staff member
- Maximum 6 people per group
- If the chimps become uncontrollable chimpanzee sanctuary staff reserve the right to ask the visitors to leave
- Photography will only be allowed outside the chimps houses
This activity is available twice a day between 11:30 - 12:30 and in the evening from 14:45 - 17:30. Book your behind the scenes tour here.
For more information, contact us on firstname.lastname@example.org or call us on + 254 (0) 707 187 141.
You can watch a vlog on how exciting the Behind the Scenes activity is here (from 3:05).
BOOKING CANCELLATION POLICY:
- If a booking is cancelled 60 - 30 days to arrival, 20% of the booking value will be charged.
- If a booking is cancelled 30 - 20 days to arrival, 50% of the total booking value will be charged.
- If a booking is cancelled within 19 days to arrival, 100% of the total booking value will be charged.
- If a guest arrives to a conservation activity 15 minutes after the scheduled starting time without prior communication, the Conservancy reserves the right to reduce the activity duration or cancel the booking with no refund.
- If a guest does not arrive within 30 minutes after the scheduled activity starting time, the experience will be cancelled with no refund.
- A booking within one month of arrival must be paid in full 48 hours after making the reservation.
- If a booking is made at least one month to arrival date – FULL PAYMENT is expected within 7 days of making the reservation.